SHIPPING & RETURNS
S H I P P I N G & R E T U R N S
Our delivery fees are a flat AU $8.50 for orders up to AU $100.00 within Australia. For orders AU $100.00 or over (excluding shipping) within Australia shipping is free by using code 'FREESHIP'.
We also offer the option of Express Post for a flat fee of AU $12.50.
All parcels are delivered via Australia Post and include tracking & insurance.
Keep in mind:
- All orders are sent out on Tuesdays and Thursdays
- If you order on a Friday, your products will be sent out the following Tuesday, with the exception of Express Post items.
- Australia Post do not operate over the weekend or public holidays. Keep this in mind when waiting for your order to arrive.
- If you have any concerns about the whereabouts of your order feel free to contact us at firstname.lastname@example.org
Email us at email@example.com within 14 days of receiving the parcel. After this time you are not eligible for a refund.
Please provide any relevant information including photos if the product is damaged.
To complete your return, we require a receipt or proof of purchase.
We will then review and advise where to return the parcel by mail – once received a full refund will be issued for your original purchase price to your original method of payment.
- We do accept returns for change of mind provided they are returned in the same condition as they were recieved and have not been used, opened or the seal broken.
- though we will not refund your purchase amount, instead you will receive a voucher to spend with Cruelty Free B.
- Cruelty Free B does not cover the cost of return postage fees for change of mind.
While we carefully choose our stock and list ingredients, it is common for people with allergies and sensitivities to react to natural products, especially those containing essential oils.
We are unable to accept returns for items on the basis of an allergic reaction or sensitivity, please ensure you read the ingredient description for each product and do a test patch prior to use.
If you have any questions or concerns please email us at firstname.lastname@example.org